State Farm® Insurance Agent Joel Hensel

"Joel and his team are great to work with. They are very knowledgable, always on top of everything, and are able to provide great rate for our home insurance. I highly recommend them."

"Responsive, helpful, and painless insurance processing. Whenever I contact Joel Hensel's office, I do so with confidence that the matter will get resolved swiftly, fairly, and without hassle. I've been with them for years now (car and renter's insurance) and have had need for their assistance on a handful of occasions. They've always been quick, friendly, and able to sort things out without requiring any extra run-around on my side. I can honestly say that I feel that I'm in good hands with them."

"My wife and I have great experience with Joel Hensel at State Farm! The process was seamless, and their team was quick, punctual, and extremely helpful. Highly recommend for reliable service and great customer support!"

"They are helpful and try to do what they can to help. They are great when needed. I wouldn't go anywhere else."

"I’m going to preface my review with the fact I’m a former claims adjuster for a different insurance company. I’m beyond pleased with the personalized service I have received with Hope Hensel while trying to insure my 1969 Cadillac hearse. It’s not a common car, but Hope took a lot of time and effort to work out with the underwriters how to best get me coverage. Extremely nice and helpful, the rate was phenomenal and an overall super positive experience. I have, and will be, referring this agency for any local coach folks I encounter. Thanks for your help, Hope! Lynn"

"I was out of town for a couple of months and had a stack of mail one of which was my State Farm bill. I had been attending to a lot and hadn't gone through my mail completely when I received an email from State Farm notifying me that my bill was past due. I called and rectified it immediately and thank them for reaching out. Many years ago a similar situation occurred with a different company and my insurance was canceled. It caused me problems when this happened and that's why I was so thankful that State Farm reached out instead of just canceling my policy."

"Laurel Hensel always gives me 100 percent support, information and clarification - in a friendly and professional way, which gives me confidence in the company."

"I have been with Joel Hensel and State Farm for over 25 years. I started with car insurance and then I bought a house and needed home insurance. Finally I needed life insurance. Through all the stages of my life Joel’s team has been with me. Joel’s team has been friendly, reliable and given me peace of mind."

"I received a letter from Pemco, my former insurance, informing me that they would not be renewing my policy in September because my husband had received a speeding ticket 9 months ago in November 2023. It was the only thing either of us had gotten on our records in the many years we’d been with them. I called Hope and told her of our situation. She went to work for me bringing in a better rate with more coverage. She was wonderful to work with, fast and within a couple hours everything was signed and we were set with our new State Farm insurance. I highly recommend Hope for your insurance needs."

"I recently needed a new home and auto insurance. Dexter Reeves helped me to explore different alternatives patiently. In the ends, I got a competitive quotes of good insurances for my home and two cars. I am happy with my choices and Dexter's professionism."

"Joel and all his staff are great. They are all personable and professional. Top notch!"

"Like a Good Neighbor. Renee and Joel were there for me. Very proffesional, while still maintaining the personal touch. The understod the attchment to my car and helped me through the entire process. Additionally kudos to State Farms Claim Department. The settlement was very fair and settled quickly. I had left State Farm 4 years ago, due to some shoddy treatment from the Agency my Family had been with for 50 years Today, I have no reservation giving Renee & Joel my highest recommendation If you are new to the area or looking for a new Agent give Joel and Renee a call,"

"We've been with Joel Hensel - State Farm Insurance Agency for many years. He has always been available, and his office staff is always available in person, by phone, and by email equally well. All our conversations have been very clear and concise, reasonable and dependable. All our policies have been reliably held and accurately processed in good timing on schedule. We have been very comfortable over the many years and are 2nd generation State Farm Insurance customers."

"Joel was my SF agent for over 13 years and the only reason we have to switch is because we moved. His team is amazing! They always answer the phone and take care of whatever our needs were very promptly. I’m in the process of switching and the other offices I’ve called already fall behind (no one answered, an automated service answered, no call back or follow up, etc.). I would definitely go with Joel and his team if I could!"

"Joel Hensel and his team are professionals at work. I would like to thank Renee for my last business insurance as well."

"Joel and his team are fantastic! I highly recommend them. They are very personable and made my insurance experience a positive one."

"Everyone here has been awesome! We were with them for 7 years but moved out of state and unfortunately had to move to a different local agency! Quick responses and knowledgeable representatives. Thank you for always being on top of things."

"I have a small business and have been using them for various policies for a long long time. Customer service is a 10 out of 10. If you're in the market you've found what you've been looking for in Joel Hensel Insurance Agency. So helpful!"

"Staff were friendly and helpful and efficient and all Covid precautions were observed"

"Place will charge you for calling. Giselle who is the receptionist? The old one got fired for being inappropriate. She still has no idea how to run the place or what goes on so she says she's not sure and hangs up. Then whatever the question is gets made into law without you knowing it. I had a 6-month policy that I drove the car for one day of it was just put on standby or as they like to call it a penalty name. They still owe me six months worth of insurance money back and haven't made an effort to even talk about it. I left an inquiring question that was all over the place because there's no one ever there to answer at 1 or 2 nobody ever called me back to answer the question they just turned around and made it so instead of calling me back and telling me how much it would be what's going on discussing anything with me I would assume Giselle again. A woman is work there for the company for 36 years got on the phone and got very upset and made sure that everything got credited back to me including all 6 months that my car set until it was fixed I called them to reinstate one day to drive it home I had lost trust in them completely they just reinstated the policy charge me as much as they could and think they owe me nothing for not driving the car. My family has been with this company for 70 years or so. I never even met Joel until the end when I went in to tell him I didn't want to have anything to do with them anymore and I needed a check for the towing there are so many things that they promised and lied about. They're just sleazy all they're worried about is hanging onto every little Penny not whether you're getting service or not and that's not the company that I'm used to going to. Just like everything else it's a whole new breed of people. He actually tried to talk me into believing that I owe them something and wanted me to have a receipt for my parked car on our own property. I didn't have the money to put a new engine in it. And I don't know of anybody who gives out receipts. That was a dumbest thing I've ever heard I had the landlord come in and write an affidavit to tell him it was there that's all I can do and I've heard nothing from them I've been polite about not going to the insurance commission but like they said I should have done it the first day maybe even before. I cannot recognize these people at all I really wanted them to be part of the family and I wouldn't have to have another insurance company for the rest of my life. But I also don't care to be lied to and if they're going to lie to me at this age what do you think they're going to do later when I get older. They don't mind taking advantage of disabled people they're going to really take advantage of old disabled people............. I am currently trying to work out something with Joel. They credited me 6 months rather than refunding me. But after dealing with another Insurance Company and seeing how hard Joel tried to fix this problem though not the way I had asked it was possibly a misunderstanding I will be talking to him around June 5th we have very different schedules and I haven't been able to get him in the afternoon. That I need to speak to him about our policy because I'm actually with two companies right now and I would like to drop the other company and stay with Joel if he'll agree to match them. I will revise this if things come out well or if they don't. He really did make an effort to try to fix things. But it wasn't what I had asked. So hopefully things will work out because I have always trusted this company and our families always been with this company. So to be continued"

"Great team of agents to help with insurance needs."

"Great service. Moved from Allstate after years with them. Hands down best experience with getting quotes and getting better coverage. Outstanding office staff"

"The agents at Statefarm have always taken good care of my family. Their friendly demeanor and happy attitude makes talking to an insurance agent pleasant. They do not try to "con" you into filling their pockets. They even have waved late fees when I have forgotten to pay my car insurance. I would recommend them to anyone who needs insurance or who is interested in switching insurance plans. -Sandy Berry"

"Hands down, the absolute best insurance office team I have ever dealt with. Joel Hensel cares about his customers, and Eric K, his office manager, is unmatched in customer service. As a business owner, I always admire a well run business. This office is an exemplar. As a customer, I always feel welcome and they provide me with options and solutions to all of my needs. Thanks Eric and Joel! I recommend this agency to anyone looking for a great experience in having their insurance needs addressed, and their expectations exceeded."

"Couldn't be happier with Joel Hensel's office. The customer service is fantastic! They resolved my issues promptly, and they go the extra mile to make sure all of your questions are answered."